Customer Experience Manager - Work for one the best

• Industry Leading 
• Global Brand
• Leadership Opportunity - Lead a great team
• Customer Obsessed Culture and Environment

This opportunity is working with a small close-knit team within a broader branch of a global company. 

We are open to considering candidates from customer service, call centre, hospitality or construction backgrounds. If you thrive in customer service apply now!

Company & Culture:

Fujitsu General is a leader in its field with strong values and is dedicated to empowering the success of its people and building a positive workplace culture. Being part of our organisation, you will be sure to be working with and learning from some of the best in the industry!
  
We prides ourselves in our continued focus on innovation and improvement in all their endeavours. We ensure that all employees are supported and are well-equipped to thrive and succeed within their respective roles.
 
Role:

The Customer Experience Manager plays a crucial role in overseeing and enhancing the overall customer experience, catering to both internal and external customers. This position carries the responsibility of ensuring the team's performance in delivering exceptional experiences aligns with company processes and standards.

Reporting to the Head of Customer Experience, you will lead by example and champion the representation of the company values, further solidifying the organization's commitment to outstanding customer service.
  
 Duties & Responsibilities:

• Encourage leadership ownership for employee engagement through active participation in departmental projects and social team activities.
• Ensure alignment of department business plans to organisational strategic objectives
• Develop a culture of ownership through continual empowerment of the team.
• Promote a values-based supportive culture of high performance, excellent communication, transparency, effective planning, and accountability.
• Contribute to the development of team and company goals and support their team’s development
• Monitor and analyse customer feedback to identify areas for improvement
•  Delivery Forecasting/Delivery Management. Knowledge & understanding of inventory and availability of supply.
• Responsible for the operational functions of the state office
• Mentoring, coaching and development of all direct reports.
• Monitor and evaluate the performance and the efficiency of employees.
•  Recommend and oversee the appropriate level of training for the branch.
•  Work with the team to enhance their knowledge of all products.
• Develop an ownership culture and provide empowerment to resolve issues.
• Contribute to the overall team effectiveness through open sharing of knowledge and learning
• Facilitate regular team and department meetings.
•  Initiate, implement and maintain staff training as required
• Direct the training of Customer Experience Specialists and others as required.
• Monitor and administer the company’s performance and development program initiatives.
• Ensure and maintain Customer Experience Specialists are trained and competent to achieve their position objectives.
• Design and deliver cross training to the Customer Experience Specialists and empower them to do the same.

 
Skills & Experience:

• Proven leadership experience with an innate ability to motivate and deliver.
• Exceptional Time and people management skills
• Experience in building & maintaining strong working relationships.
• Strong communication, verbal and written and interpersonal skills.
• High levels of organisation and prioritization skills
• A track record of achieving performance targets and driving improvement initiatives
• Strategic thinker with the capability to manage change and influence outcomes at various organisational levels

Does this sound like you?

• Strong customer focus
• Ability to work with a variety of Stakeholders– a relationship builder.
• Strong leadership skills with the ability to influence and lead change.
• Acts as a role model and ensures all activities comply with the Company’s Values
• Acts with integrity; is ethical, truthful, and trusted.
• Self-aware and strives for continuous improvement.

How to Apply:

If the above sounds like you and you fit the required skills and experience, then apply now!

Please note successful candidates will be required to complete a medical and a police check. 

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