Fujitsu General is delighted to announce that it has once again been crowned Australia’s top and most loved air conditioning brand in the Finder Customer Satisfaction Awards for 2024. This marks the second time the company has secured the title, having previously won in 2019.

The award is based on a survey conducted by Finder in partnership with Dynata, which involved over 10,000 Australian consumers rating their favourite air conditioning brands. With high scores for performance, ease of use, product features and value for money, 97% of surveyed customers expressed their trust in the brand.

In addition to being named the most loved air conditioner brand in Australia, Fujitsu General also took home the award for top value air conditioner brand, with an impressive average score of 4.53 out of 5.

Fujitsu received some of the highest scores in the survey across all metrics.

Here’s a full breakdown of the results:

• Performance: Fujitsu's air conditioners received an average performance rating of 4.8 out of 5 in Finder’s Customer Satisfaction survey. This was the highest score of any air conditioner brand.
• Ease of use: Fujitsu’s air conditioners received an impressive rating of 4.7 out of 5 . This was the joint-highest score in the survey.
• Product features: Innovative features including All DC power reduction, automatic air flow adjustment, inbuilt human sensors and low noise modes. Overall, the Fujitsu received 4.5 out of 5 for product features.
• Cleaning and maintenance: Customers rated Fujitsu air conditioners an average of 4.5 out of 5 for their ease of cleaning and maintenance. The front panels and air filters are designed to be easily removable and are safe to wash.  
• Value: Fujitsu received an outstanding value for money rating of 4.5. 
• Reliability score: 97% of surveyed customers said they think Fujitsu air conditioners are trustworthy and reliable. This was higher than the average score for air conditioners (94%.)

Fujitsu General Australia’s Head of Marketing and Communication ANZ, Zdenka Micallef, said the company is committed to being Australia’s Favourite Air® through an unprecedented focus on customer satisfaction, inclusion, innovation and sustainability.

"We are honoured to receive this recognition for the second time, It is a testament to the hard work and dedication of our team, who are committed to providing innovative and reliable air conditioning solutions."

"Fujitsu General is committed to creating a holistic customer care experience. It's being there for the entire customer journey from initial purchase to ongoing support and maintenance. Our commitment to reliability and high quality extends beyond our products and features, it's about delivering exceptional service and ensuring customer satisfaction."

Fujitsu General would like to thank its customers for their continued support and loyalty.

Read more about Fujitsu General's company awards. 

by Fujitsu General Australia | Sep 20, 2024